Hba1c Platform Terms & Conditions of Use
All hba1c users are required to read and understand these terms and conditions before using the platform. This document sets out the rights, responsibilities, and rules governing the relationship between users and the hba1c platform in Malaysia.
Last updated: January 2026 · Applies to all registered users in Malaysia
1. Acceptance of Terms
By accessing, registering for, or using any part of the hba1c platform, you agree to be bound by all terms and conditions set out in this document. This acceptance takes effect immediately upon completing the registration process or using any service provided by hba1c. If you do not agree with any part of these terms, you must stop using the platform immediately.
The hba1c platform is strictly for users aged 18 and above who are Malaysian citizens or permanent residents. Access or use by anyone below the stipulated age is strictly prohibited and constitutes a serious breach of these terms. hba1c reserves the right to request proof of age at any time to ensure compliance with this provision.
These terms and conditions form a legally binding agreement between you as the user and hba1c as the platform operator. This document should be read together with the Privacy Policy and Responsible Gaming Policy, both of which form part of the platform's overall legal framework. Continued use of the platform following any changes to the terms constitutes your acceptance of the updated terms.
2. Account Creation & Security
Each user is permitted to hold only one registered account on the hba1c platform. Registering multiple accounts under the same individual is strictly prohibited and may result in the closure of all associated accounts without prior warning. To open an account, you are required to provide complete, accurate, and up-to-date personal information, including your full name, date of birth, email address, and valid phone number.
All information provided during registration must be accurate and verifiable. hba1c reserves the right to request identity verification documents such as a national ID, passport, or other relevant documents at any stage of platform use. Failure to provide the requested verification documents within the specified timeframe may result in your account being temporarily suspended or permanently closed.
You are solely responsible for keeping your password and account login credentials confidential. Any activity that occurs through your account is considered your own, regardless of whether you have granted access to another party. If you suspect that your account has been accessed without authorisation, you must contact the hba1c support team immediately so that appropriate action can be taken.
3. User Responsibilities
As a user of the hba1c platform, you are responsible for ensuring that all activities you carry out comply with the laws and regulations in force in Malaysia. You agree not to use this platform for any unlawful, fraudulent, or deceptive purpose, or in any way that could harm the reputation or integrity of hba1c. Lawful and ethical use of the platform is the foundation of a safe and enjoyable betting experience.
You are not permitted to share your account with any other party, including family members or friends, as each account is exclusive to its registered owner. Any attempt to manipulate the system, exploit technical bugs, or use automated software to gain an unfair advantage is strictly prohibited and constitutes a serious breach of these terms. hba1c reserves the right to pursue legal action against any user found to have committed fraud or system manipulation.
Users are also responsible for ensuring they are not located in a jurisdiction that prohibits online betting activities when using the hba1c platform. It is entirely the user's responsibility to comply with all local laws relating to online betting in their area of residence. hba1c shall not be liable for any legal consequences arising from the use of the platform in jurisdictions where such activities are restricted.
4. Platform Usage Rules
The hba1c platform offers a wide range of games and betting markets, including sports, Live Casino, and roulette, for the entertainment of adult users in Malaysia. Each game and market has its own specific rules, and users are required to understand those rules before placing any bets. Outcomes generated by the platform's system are final and cannot be disputed unless verifiable evidence of a technical error exists.
Users are prohibited from using any form of third-party assistance software, automated bots, or tools designed to manipulate game outcomes or the hba1c payment system. Any attempt to bypass security systems, attack the technical infrastructure, or disrupt the experience of other users is prohibited and may be reported to the relevant authorities. Accounts found to be involved in such activity will be suspended immediately without notice, and account balances may be forfeited subject to an internal investigation.
Hba1c reserves the right to modify, suspend, or discontinue any game, feature, or platform service at any time without prior notice. Technical disruptions, system maintenance, or circumstances beyond the platform's control that cause service interruptions will not give rise to any claim for compensation from users. Users are encouraged to keep their own records of transactions for personal reference to avoid any future disputes.
5. Payments & Transactions (MYR)
All financial transactions on the hba1c platform are conducted in Malaysian Ringgit (MYR). Users are required to use payment methods that are valid and recognised by the platform, and all deposits and withdrawals are subject to minimum and maximum limits set from time to time. The latest transaction limit information can be found in the user account section or by contacting the hba1c support team.
All deposits must originate from a legitimate source and belong solely to the registered user. hba1c complies with anti-money laundering (AML) guidelines and reserves the right to request proof of source of funds where any suspicious transaction is identified. Users who fail to provide a satisfactory explanation regarding their transactions may face a temporary restriction or account closure depending on the outcome of the investigation.
Withdrawal processing times vary depending on the chosen payment method and may take between one and five business days. hba1c is not responsible for delays caused by third parties such as banks or payment processors that are beyond the platform's control. Any transaction disputes must be reported to the hba1c support team within thirty (30) days of the date the transaction occurred.
6. Liability Limits & Account Policy
Hba1c shall not be liable for any financial losses, indirect damages, or loss of profits incurred by users as a result of using or being unable to use this platform. The platform is provided on an "as is" basis, and hba1c makes no warranty that the service will always be free from interruptions, errors, or technical faults. Users acknowledge that betting carries real financial risk and that the decision to play is entirely at the user's own discretion and responsibility.
Hba1c reserves the right to temporarily suspend or permanently close any user account where there is reasonable evidence that the user has breached any provision of these terms. Account closure may occur without prior notice where the breach is serious in nature, such as fraud, use of a false identity, or attempted money laundering. Any balance remaining in an account closed due to a breach may be forfeited in full, subject to the outcome of an internal investigation conducted by the hba1c team.
Users who believe their account has been suspended or closed unfairly have the right to submit a written appeal to the hba1c support team within fourteen (14) days from the date the action was taken. hba1c will review each appeal carefully and provide a response within a reasonable timeframe. The final decision on each appeal rests entirely with hba1c management and will be communicated in writing to the user concerned.
7. Intellectual Property & Third-Party Links
All content on the hba1c platform — including logos, trademarks, graphic designs, text, images, software, and source code — is the exclusive property of hba1c and is protected under Malaysian intellectual property law. Users are not permitted to copy, redistribute, modify, or exploit any platform content for commercial purposes without prior written consent from hba1c management. Any infringement of these intellectual property rights may result in legal action, including civil claims for damages.
The hba1c platform may contain links or references to third-party websites for the convenience of users only. hba1c has no control over the content, privacy policies, or practices of those third-party websites and accepts no responsibility for any loss or damage arising from their use. Links to external websites do not imply that hba1c endorses or validates the content or services offered by those sites.
Users who come across content on the hba1c platform that infringes a third party's intellectual property rights are encouraged to report it to our support team with full and accurate details. hba1c will take every report seriously and act accordingly if a violation is confirmed. User cooperation in protecting the intellectual property rights of all parties is greatly appreciated and helps maintain the overall integrity of the platform.
8. Changes to Terms & Governing Law
Hba1c reserves the right to modify, update, or replace any part of these terms and conditions at any time in response to operational needs, changes in law, or relevant industry developments. Any material changes will be communicated to users via a notice on the platform or through their registered email address, and such changes will take effect within the period specified in the relevant notice. Continued use of the platform after the effective date of any changes constitutes your acceptance of the updated terms.
These terms and conditions are governed by the laws of Malaysia, and any dispute arising in connection with these terms or the use of the hba1c platform shall be resolved under the jurisdiction of the Malaysian courts. Users agree to prioritise resolution through negotiation and mediation before pursuing any formal legal action. Should any provision of these terms be found invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
For any queries, clarifications, or feedback regarding these terms and conditions, users may contact the hba1c support team by email at [email protected]. We are committed to providing accurate and professional responses as promptly as possible to ensure the best experience on the hba1c platform. The satisfaction and safety of our Malaysian users are our top priority in every decision and policy we adopt.
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