Hba1c Privacy Policy — Malaysia User Data Protection
Hba1c is committed to protecting the privacy and personal information of every user on our Malaysia platform. This policy explains clearly and responsibly how we collect, use, store, and safeguard your data.
Last updated: January 2026 · Applies to all registered users in Malaysia
1. Information We Collect
Hba1c collects various types of information from users to ensure a safe, seamless, and personalised platform experience for users in Malaysia. The information we collect falls into several main categories depending on how you interact with our platform. All information is collected lawfully and transparently, and you will be informed at every stage of data collection.
Account Information
When registering an account with hba1c, you are required to provide personal information such as your full name as per your identification card, date of birth, an active Malaysian mobile number, and a valid email address. This information is used to verify your identity, prevent duplicate registrations, and ensure that only eligible users can access the platform. You may also be asked to provide a copy of an identity document such as your MyKad or passport for full account verification.
Device & Browser Information
The hba1c platform automatically records technical information about the device you use to access the platform, including device type, operating system, browser type and version, screen resolution, and your IP address. This data helps our technical team identify compatibility issues, monitor potential fraudulent activity, and ensure a consistent user experience across multiple devices including smartphones, tablets, and computers. Device information is not used to personally identify you unless combined with your account data.
Payment Information (MYR)
All financial transactions on the hba1c platform are conducted in Malaysian Ringgit (MYR). We record transaction details including deposit amounts, payment methods used, transaction reference numbers, dates and times, and withdrawal history. However, sensitive information such as full card numbers or online banking passwords is never stored by hba1c — all payment processing is handled through verified third-party payment processors that comply with international security standards.
Usage Data
Hba1c also records your platform usage data, including games accessed, betting markets selected, session duration, login frequency, and general in-platform navigation actions. This data is analysed in aggregate to help us understand usage patterns, improve platform design, and deliver more relevant recommendations to users. Usage data analysis is conducted internally and is not disclosed to third parties without your consent.
2. Purpose of Data Use
All information collected by hba1c is used solely for legitimate, transparent purposes as outlined in this policy. We do not use user data for anything beyond what is described here, and we do not sell your personal information to any third party for commercial gain. Users have the right to know exactly how their data is used on the hba1c platform.
Account information and identity verification are used to process registrations, verify user eligibility (including minimum age verification of 18 years), prevent identity fraud, and meet legal compliance obligations such as Anti-Money Laundering (AML) guidelines in force in Malaysia. This process ensures that hba1c operates in a safe and responsible environment for all users.
Financial transaction data is used to process deposits and withdrawals accurately, generate user account statements, detect any unusual or suspicious transaction activity, and comply with financial reporting requirements set by the relevant authorities. All transaction records are retained for the period required under Malaysian law and are accessible only to authorised personnel.
Device information and usage data are analysed to identify and resolve platform technical issues more efficiently, optimise platform performance across various device types including popular Android and iOS smartphones in Malaysia, and develop new features that meet the needs of local users. This data also helps our security team detect suspicious access attempts or automated bot activity that could compromise the security of other user accounts.
3. Cookies & Tracking
The hba1c platform uses cookies and similar tracking technologies to enhance the user experience, maintain your login session, and understand how users interact with our platform. Cookies are small text files stored on your device when you visit our website, and they play an important role in keeping the platform running smoothly and securely. hba1c's use of cookies follows standard industry practices and does not compromise user privacy.
Hba1c uses several types of cookies. Essential cookies are required for core platform functions such as login authentication and session security — these cannot be disabled as they are critical to platform operations. Functional cookies store user preferences such as display language and account settings so you do not need to reconfigure them each time you log in. Analytics cookies are used internally to understand platform traffic patterns and usage for ongoing improvement purposes.
You can manage your cookie settings through your web browser by choosing to block or delete cookies at any time. Please note, however, that disabling essential cookies may affect the functionality of the hba1c platform and prevent you from logging in or completing transactions smoothly. We recommend keeping your default cookie settings to ensure the best possible experience when using hba1c in Malaysia.
4. Data Storage & Security
Hba1c takes a thorough and serious approach to protecting user personal data from unauthorised access, disclosure, alteration, or destruction. All user data is stored on servers protected with high-grade SSL/TLS encryption, and database access is restricted exclusively to personnel with specific authorisation. Our security infrastructure is regularly updated to address the latest and ever-evolving cyber threats.
User account passwords are never stored in plain text — we use robust cryptographic hashing algorithms to keep your password protected even in unforeseen circumstances. Sensitive payment information is processed through PCI-DSS compliant channels and is never stored directly on hba1c servers. Security monitoring runs continuously, 24 hours a day, seven days a week, to detect any suspicious activity.
Data retention periods are determined based on operational requirements and applicable legal obligations. Active account data is retained for the duration your account remains active, plus the minimum retention period required under Malaysian law. Once an account is closed and the mandatory retention period has ended, your data will be securely deleted or anonymised in accordance with procedures established by the hba1c technical team. Users may contact the support team for more information about their specific data retention period.
5. Sharing Information with Third Parties
Hba1c does not sell, transfer, or disclose users' personal information to third parties for marketing or commercial purposes without first obtaining the user's explicit consent. Your privacy is our priority, and every decision regarding data sharing is made carefully and in accordance with applicable legal guidelines in Malaysia. You have the right to know which parties may receive limited access to your data and for what reason.
There are limited circumstances in which hba1c may share your information with carefully selected third parties. Authorised payment processors receive the transaction details necessary to process your deposits and withdrawals in MYR — they are bound by strict confidentiality agreements and comply with international data security standards. Technical service providers such as server infrastructure and internal analytics may have limited access to aggregated, anonymised data for system maintenance purposes only.
Hba1c may also disclose user information to relevant authorities when required by Malaysian law, court order, or directive from a legitimate enforcement agency. Such disclosure will be made only to the extent required by law, and we will notify the affected user where permitted to do so. In all other cases, your information remains fully protected under hba1c's control with no unauthorised sharing.
6. User Rights, Policy Changes & Contact Us
Right of Access & Correction
Every registered user at hba1c has the right to access their personal information held by us at any time. You may request a copy of your personal data by contacting our support team via email, and we will process that request within a reasonable timeframe in accordance with legal requirements. If you find that any information in your account is inaccurate or out of date, you have the right to request a correction and we will update the record promptly once your identity has been verified.
Right to Data Deletion
Users who wish to close their account and request deletion of their personal data may submit a written request to the hba1c support team. Deletion requests will be processed in accordance with established procedures, taking into account legal data retention obligations that may prevent immediate deletion of certain records such as financial transaction history. Once all legal obligations have been met and the retention period has expired, your data will be permanently deleted from our systems.
Privacy Policy Changes
Hba1c reserves the right to update or modify this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or new platform developments. Any material changes will be communicated to users via an on-platform notice or registered email before the changes take effect. We encourage you to review this policy periodically to stay informed of how hba1c protects your privacy.
Contact Support Team
If you have any questions, concerns, or complaints regarding this Privacy Policy or how hba1c handles your personal data, please contact our support team by email at [email protected]. We are committed to responding professionally and helpfully in the shortest time possible, so every Malaysian user feels safe and valued. Your trust is the foundation of the relationship we build with every user on the hba1c platform.
Your Privacy, Our Priority
Your data is fully protected at hba1c. Register now and enjoy a safe, responsible, and enjoyable betting experience with Malaysia's growing community of users.